Privacy Policy

Privacy Policy

This Privacy Policy describes how www.thefamilygifts.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.” See the list below for more information about what Personal Information we collect and why.

Device Information

  • Examples of Personal Information collected:
    Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection:
    To load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
  • Source of collection:
    Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose:
    Shared with our processor Shopify and other analytics providers, such as Google Analytics.

Order Information

  • Examples of Personal Information collected:
    Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Purpose of collection:
    To fulfill our contract, process payment, arrange for shipping, provide invoices or order confirmations, communicate with you, screen for potential risk or fraud, and provide relevant advertising or offers.
  • Source of collection:
    Collected from you directly.
  • Disclosure for a business purpose:
    Shared with Shopify, payment gateways (such as Stripe or PayPal), and shipping providers.

Customer Support Information

  • Examples of Personal Information collected:
    Name, contact details, and any additional information you provide during customer support interactions.
  • Purpose of collection:
    To provide effective customer support.
  • Source of collection:
    Collected directly from you.
  • Disclosure for a business purpose:
    Shared with customer support tools or platforms used by our company.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at Contact Us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with laws and regulations, respond to lawful requests (e.g., subpoenas), or protect our rights.

Behavioural Advertising

We use your Personal Information to provide targeted advertisements or marketing communications. For example:

You can opt-out of targeted advertising here:

Alternatively, you can opt out via the Digital Advertising Alliance’s opt-out portal: http://optout.aboutads.info/.

Using Personal Information

We use your Personal Information to:

  • Offer products for sale.
  • Process payments.
  • Fulfill your order (e.g., shipping and delivery).
  • Provide updates on new products, services, and offers.

Retention of Personal Information

We retain your Personal Information unless and until you request deletion. To request deletion, contact us at support@thefamilygifts.com.

Your Rights

If you are a resident of the EEA or California, you have certain rights, including:

  • Access: Request access to the Personal Information we hold about you.
  • Correction: Request corrections to your Personal Information.
  • Deletion: Request that we delete your Personal Information.

For EEA residents, learn more about your rights under GDPR here: https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/.

For California residents, learn more about your rights under CCPA here: https://oag.ca.gov/privacy/ccpa.

To exercise your rights, contact us at support@thefamilygifts.com.

Cookies

We use cookies to improve your experience and understand how you use our Site. For a detailed list of the cookies we use, see the “Cookies” section of this policy.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Contact Us

For more information, questions, or complaints, please contact us at:

TheFamilyGifts C/O App Intercept LLC
P.O.Box 3187

Redmond, WA 98073
Email: support@thefamilygifts.com
Phone: +1 (800)465-6870

Last updated: Nov 29th 2024